Company: LendingTree, Inc


Company:  LendingTree, Inc 

Nature of Complaint: Vehicle loan; Shopping for a loan or lease 

Result: Company believes the complaint is the result of a misunderstanding

Response from Company: Closed with explanation

Complaint:  On XXXX XXXX I submitted a form to LendingTreeAutos.com with all my pertinent personal and auto information.They advertised on their website that they would compare my current auto rate with potential lenders that could then make refinancing offers. I understood from the information on the website that if I was interested in any of the offers I could then contact the lenders. Only XXXX lender sent me an offer which was for an APR higher than the one I currently have. On the website I was given information for XXXX lenders with telephone numbers to contact if I was interested in pursuing refinancing. I did not contact the lenders nor did I give consent for them to perform a credit inquiry. However, XXXX different lenders pulled my credit report over the course of a couple of different days. With each subsequent inquiry to the various credit reporting agencies my credit score decreased. There is no disclosure on the website warning consumers of the possible repercussions of using this service. My FICO score dropped by more than XXXX points in a matter of weeks. Now I do not qualify for good rates or any loan at all. I subsequently contacted XXXX, XXXX of the credit reporting agencies, and was informed that LendingTreeAutos.com or their affiliates could have the inquiries on my credit report removed by contacting the XXXX major credit reporting agencies, thereby restoring my credit score. LendingTreeAutos.com will not comply with this request. I then attempted to close my account with them, but there was not an option for this online. I contacted the telephone number listed on the website and was assured that the account would be closed and that no further information would be disseminated to any lender. As a consumer, I was not aware that using this company to vet potential lenders would so adversely affect my credit. LendingTreeAutos.com does an extreme disservice to the consumer at large. If in fact, they conform to all lending regulations, then this should be addressed with regulatory or other changes to protect the general public.. ( 1372456)

 

Submitted on 5/20/15 by a consumer in FL

 


Company:  LendingTree, Inc 

Nature of Complaint: Installment loan; Shopping for a loan or lease 

Result: Company believes it acted appropriately as authorized by contract or law

Response from Company: Closed with explanation

Complaint:  I tried to create an account at lending tree. When the account was created lending tree automatically applied me for a loan. I did n’t even get to see terms or information about the lender. I just got a credit rejection email, for a loan I did n’t apply for! Also, I ca n’t figure out how to remove myself from this site and discontinue my ‘membership ‘ but I ‘m afraid that if I try it might try to apply for another loan for me. I do n’t want these hard credit inquiries on my credit report.. ( 1314696)

 

Submitted on 4/8/15 by a consumer in GA