Company: JPMorgan Chase


Company:  JPMorgan Chase 

Nature of Complaint: Installment loan; Problems when you are unable to pay 

Result: 

Response from Company: Closed with explanation

Complaint:  I Requested this company in Writing to Validate this Debt. I asked them to Send me a copy of the CAR NOTE with my Signature and they Refused to. I have no Recollection of this account # XXXX XXXX XXXX XXXX and want It Removed from all XXXX Major Credit Reporting Agencies ASAP.. ( 1375283)

 

Submitted on 5/14/15 by a consumer in FL

 


Company:  JPMorgan Chase 

Nature of Complaint: Vehicle loan; Shopping for a loan or lease 

Result: 

Response from Company: Closed with explanation

Complaint:  I purchased a XXXX XXXX on XX/XX/XXXX from XXXX XXXX XXXX of XXXX ( at the address : XXXX XXXX XXXX, XXXX, VA XXXX ). After trying a few different ways to deceive me, the dealership finally managed to charge me {$500.00} more than the price we had agreed, through a well-played bait and switch strategy. They first gave me a higher price than what they ‘d quoted on the phone. Once we settled on the price, they gave me a financing offer that was XXXX of what I was getting from a direct dealer ( with my XXXX FICO score ). They kept me and my then XXXX old baby waiting around for XXXX hours ( kept saying they were taking care of us ” ) as we were negotiating on the price/financing and waiting for the car. When we finally reached an agreement and all papers were ready, it was late in the evening. I had my XXXX old infant with me, who was exhausted, sleepy and screaming and hence did not examine the final documents as well as I should have – which is how they got me. They showed me {$30000.00} as the out-the-door ( all in ) price written on a piece of paper ( which they then carefully collected ). I agreed to that price and made a down payment of {$2000.00} via check, which meant my loan amount should have been {$28000.00}. In a few weeks I got my financing papers in the mail and saw the loan was in the amount of {$28000.00}, {$500.00} more that what I was promised. After several email and in-person conversations, the dealership accepted this was a mistake and that they would make it right. I stopped by the dealership on XX/XX/XXXX, as per their request. The finance manager XXXX XXXX apologized, and made me sign a paper that said I was due a refund of {$500.00}, which I should expect in XXXX weeks. They did not give me a copy of this paper. It has been XXXX months since then. I have not received a refund, nor was I proactively contacted by anybody. On XX/XX/XXXX, I contacted the sales associate, XXXX XXXX XXXX and received this note : ” Dear XXXX, I completely understand why you would be outraged by now. The inexcusable failure to refund your {$500.00} with interest is just XXXX of several similar incidents of customer abuse that have prompted me to terminate my relationship with a disreputable dealership and move on. My suggestion at this point would be that you contact XXXX XXXX XXXX XXXX XXXX directly, if you have not already done so. Your situation is totally inconsistent with XXXX standards of conduct and it will not be tolerated. I ‘m so sorry that you were a victim of unscrupulous business practices by XXXX XXXX, and I hope you obtain redress. XXXX, XXXX XXXX ”. I contacted XXXX management later and received below response on XX/XX/XXXX that this is related to the dealership and they will not take any action. In the meantime the sales associate ( XXXX XXXX ), the finance manager ( XXXX XXXX ) and the general manager ( XXXX ) that had worked on my loan all left the dealership and now there is nobody there with a memory of the deception I ‘d been subject to and the intention to make it right. I also have zero confidence that they will take any positive action in the matter.. ( 1370924)

 

Submitted on 5/12/15 by a consumer in DC

 


Company:  JPMorgan Chase 

Nature of Complaint: Vehicle loan; Taking out the loan or lease 

Result: 

Response from Company: Closed with explanation

Complaint:  My son lives in XXXX.XXXX-he purchased a new car.I told him I would co-sign on a loan for a car, just let me know and so I can read and go over the loan application before I will co-sign on a loan.Time went by and he went to purchase a car ( we did not know he found a car yet ) The people told him he had 2 days to get a loan-he said I lived in XXXX, XXXX and had to look over loan-fearing he had no time to get me to look at loan, he took it home and signed my name to loan.The auto people new he signed my name and gave him loan anyway, Again I had no idea any of this was going on.I never received loan application-never spoke to auto dealership or chase bank at all about a loan-never new until my son callled and said he got the car.If I had seen it I would of never of signed a loan with a 7.85 % car loan.They told him it would be 4 %, but at the last moment changed it to 7.85 % .We have tried to get them to take me off loan-my son told chase verbally and in writing I did not sign for loan and they still will not take this off my credit report-which chase put me on all XXXX credit reporting agencies with a XXXX loan.my credit score has dropped.. ( 1368529)

 

Submitted on 5/10/15 by a consumer in AL

 


Company:  JPMorgan Chase 

Nature of Complaint: Vehicle loan; Problems when you are unable to pay 

Result: 

Response from Company: Closed with explanation

Complaint:  I ‘m writing in regards to my son ‘s automobile loan that he acquired through his work place. Chase Bank is the company through which my son has his auto financed. He had paid XXXX payments towards his loan until sales began slowing down at his work in XXXX XXXX XX/XX/XXXX. His finances began a downward spiral, eventually causing his XX/XX/XXXX Subaru Forester to fall into a repossession status.he tried numerous times to get this problem under control, but was refused any help from Chase Bank. We even asked if there was a program for hardship cases but was told he did not qualify, due to only XXXX out of the XXXX payments required to be paid had been made. Once the car went into repo status, I also tried to see if there was anything that could be worked out with the bank to avoid losing his vehicle with no further advancement. On XXXX XXXX, XX/XX/XXXX I spoke with a representative who told me initially that the last missed payment would need to be paid before the vehicle could be taken out of repo status, but after attempting to make the payment, I was told that ALL missed payments would be needed. We came up with the {$1500.00} that was necessary to have the payments caught up, and on the XXXX of XXXX, I called Chase ‘s repo man to inform him that i was going to call chase and make the arrangements for the past due to be paid the following day when the funds would be available. I also informed him that i would call him back directly after i spoke with Chase to verify the arrangements made, in hopes that the constant harassment at my sons work would subside. he said that would be fine. i proceeded to contact Chase who then needed to place me on hold to verify that the vehicle was not yet in their possession, which it was n’t, we made the arrangements and the rep noted them in the account. , I immediately called the repo man back, who at this time was acting very different towards me, he told me that none of the arrangements mattered because they now had possession of the car which his motorcycle was parked in front of. he said that now we would not get the vehicle back. He ranting and raving about how my son hid the vin number and that he was going to tell my son ‘s boss which could cost him his job. I advised him that the harassment should have stopped once the vehicle was recovered. I also asked for his full name as well as his business name, but he refused to tell me, saying that he works for chase and doesnt have to disclose that information. He then hung up on me and refused any further calls from me, when inquiring about recovering our belongings left in the vehicle at the time of repossession. I called Chase back and explained what had just happened and asked for a call back on this matter but have not yet heard from anybody. my son called the recovery dept who informed him that to save his vehicle now he would need to pay for the car in full before XXXX XXXX XX/XX/XXXX At this point, due to the negative reporting by chase while refusing to make any arrangements or take any offers of payment, this too would be impossible. Even the president aknowledges a hardship case so why would a bank refuse to help when asked?, especially for a kid who is facing a hardship of loss of hours at work? and how can a hardship be based on the amounts of payments? After all, who has control of when a hardship will occur? why are some granted a second chance when facing a hardship and others not? and how can someone ‘s credit be destroyed by the very bank that refused to help them when asked numerous times? Furthermore, why would Chase have a repo man that has no professionalism, even representing this comapny? a repo man with any respect for himself or others would focus on the people refusing to pay or forfeit a vehicle rather than someone trying to make things right. i thaught banks were established to help with finances. ( 1355926)

 

Submitted on 5/4/15 by a consumer in UT

 


Company:  JPMorgan Chase 

Nature of Complaint: Installment loan; Managing the loan or lease 

Result: 

Response from Company: Closed with explanation

Complaint:  I had a credit card from Chase Bank USA from XXXX until XXXX XXXX. I negotiated a settlement of the balance in XXXX XXXX. As part of the settlement, Chase agreed that there would be no negative information posted on my credit report, and the loan would merely state : Legally paid in full for less than full balance. ” In XXXX, Chase wrongfully placed this item in my credit report as negative ”. I contacted Chase and they agreed that I was correct and they removed the negative ” mention. However, in XXXX, Chase again reported this account as negative ”.. ( 1349780)

 

Submitted on 4/28/15 by a consumer in NY