Company: GE Capital Retail


Company:  GE Capital Retail 

Nature of Complaint: Installment loan; Managing the loan or lease 

Result: 

Response from Company: Closed with explanation

Complaint:  The XXXX XXXX / SYNCB of Synchrony Financial is forcing me to make a monthly payment ahead of time in exchange for removing XXXX late fee which should not be on my account. This late fee was applied for submitting a payment one-day late. Synchrony Financial has been harassing me and my wife for several weeks now via daily phone calls to collect this money. I have informed them I am filing a complaint with the CFPB.. ( 1375850)

 

Submitted on 5/15/15 by a consumer in CO

 


Company:  GE Capital Retail 

Nature of Complaint: Installment loan; Managing the loan or lease 

Result: 

Response from Company: Closed with monetary relief

Complaint:  In XX/XX/XXXX My wife had dental work done at XXXX XXXX. The total work cost {$1100.00} and they charged it to a Care Credit Card in my name, card # XXXX XXXX XXXX XXXX. It was a 6 month no interest if paid in 6 months. Care Credit is now Synchrony BankI paid each month as required as follows : Pmt. # XXXX Date XXXX Amt. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX total paid was {$1000.00} and as soon as I realized I made an error I called and talked to a lady there and told her my problem. I have had many health problems lately, including a XXXX because I was XXXX from low XXXX XXXX. I had to have my XXXX because of XXXX and I also had XXXX XXXX at the same time and had to have the XXXX removed also. The I had months of XXXX XXXX which cost me over XXXX of my XXXX. Needless to say my mind was not 100 %. I new I had to pay the {$420.00} but some how I only paid the {$300.00}. I then received a phone call demanding I send them {$1300.00} or they ( insinuated ) they would ruin my credit. Not wanting any problems I sent them the {$1300.00} I sent them XXXX registered letters and received no beneficial replies. Why the {$1300.00}? Nothing adds up except my loss. Even the 26.99 % interest does not add up. They sent me a check # XXXX for {$120.00} dated XXXX. Why? I have not cashed it!! Please help me if you can! XXXX XXXX. ( 1369808)

 

Submitted on 5/12/15 by a consumer in MI

 


Company:  GE Capital Retail 

Nature of Complaint: Installment loan; Managing the loan or lease 

Result: 

Response from Company: Closed with monetary relief

Complaint:  On XXXX/XXXX/2014 I entered a contract with GE Capital Retail Bank to finance {$430.00} with no interest if paid in full within 12 months. I have record of payments made on XXXX/XXXX/14 for XXXX, XXXX/XXXX/14 for XXXX, XXXX/XXXX/14 for XXXX, XXXX/XXXX/14 XXXX and XXXX/XXXX/14 XXXX. Synchrony Financial bought the contract without my knowledge and began sending bills in XXXX 2014, and late payment fees continuing to present date at a current balance or {$220.00}. I owed {$430.00} within 12 months and repaid XXXX within 5 months. Synchrony Financial has also destroyed my previous credit score XXXX to currently XXXX. I have tried to reason with them with no success.. ( 1352439)

 

Submitted on 5/7/15 by a consumer in IL

 


Company:  GE Capital Retail 

Nature of Complaint: Installment loan; Managing the loan or lease 

Result: 

Response from Company: Closed with explanation

Complaint:  I was legitimately charged a late fee. The statement which showed the late fee did not clearly show that my minimum payment increased ( from {$88.00} to {$120.00} … the {$88.00} is principal, the {$35.00} is a late fee, total is {$120.00} ). I paid {$100.00} the next month. The remaining {$23.00} was charged another {$35.00} late fee the next month. Because my {$100.00} payment covered the {$88.00} principal, the bank charged me a late fee on top of a late fee. I learned that this practice is considered pyramiding, and it is unfair and deceptive and not allowed. When I pointed that out to the bank, they refunded my fee, but said that their system automatically charges a late fee if the minimum payment is n’t satisfied, even if the minimum payment includes fees. I ‘m sure I ‘m not the only XXXX who has experienced this, and while I was refunded, other customers I ‘m sure are n’t and the bank is committing an illegal act that needs to stop.. ( 1360644)

 

Submitted on 5/6/15 by a consumer in AR

 


Company:  GE Capital Retail 

Nature of Complaint: Installment loan; Managing the loan or lease 

Result: 

Response from Company: Closed with explanation

Complaint:  My wife and I submitted a claim about our billing statement with Synchrony Bank ( formerly known as XXXX ). XXXX She was awarded a No Interest ” promotion until balance is paid in full. Can you please tell me if my account will be awarded it as well. My account # XXXX. ( 1347401)

 

Submitted on 4/29/15 by a consumer in FL