Company: Credit Acceptance Corporation


Company:  Credit Acceptance Corporation 

Nature of Complaint: Vehicle loan; Taking out the loan or lease 

Result: Company chooses not to provide a public response

Response from Company: Closed with explanation

Complaint:  I applied at XXXX in XXXX ar i traded my already paid off jeep liberty they were suppose to give me {$7000.00} for it in trade the vehicle i traded for was only supposed to be {$2000.00} more from that by the time papers were signed i had XXXX kids there for XXXX than when i went to the restroom they allowed a boyfriend to sign on my car i had no idea about it when i realized what happened i called the car lot and asked to void it all cause the price was n’t what had been agreed on and his signature on my papers they said they already sold my car i was basically well lack of better words screwed. So i begin the ppayments i could n’t afford than they allowed this guy to take my car and now want me to pay cause he hasnt. ( 1397468)

 

Submitted on 5/29/15 by a consumer in CO

 


Company:  Credit Acceptance Corporation 

Nature of Complaint: Vehicle loan; Taking out the loan or lease 

Result: 

Response from Company: Closed with explanation

Complaint:  Hello my name is XXXX XXXX and I was illegally/over charred in price and intrest rate for a XX/XX/XXXX XXXX XXXX from XXXX in which Credit Acceptance Corrporation assist. I was manipulated into putting the car into my name because the original purchaser was denied by the bank and my name was n’t. The car went into deep I status and was reported stolen XX/XX/XXXX which was never recovered or sault after in which I told them I wanted them to find the car and remove me from the loan due to non payment and my credit score declining XXXX points. I really think I was discriminated against because of me being a woman with little knowledge of the loan processing. Please help me!! XXXX. ( 1377866)

 

Submitted on 5/15/15 by a consumer in DC

 


Company:  Credit Acceptance Corporation 

Nature of Complaint: Vehicle loan; Problems when you are unable to pay 

Result: 

Response from Company: Closed with explanation

Complaint:  This is my second complaint against Credit Acceptance Corporation and their continual use of harassing behavior. I am a customer who has never sent a payment 30 days late since I obtained the loan with Credit Acceptance on XX/XX/XXXX. On XX/XX/XXXX, I received a notice from Credit Acceptance detailing their intention to repossess my car. The letter was sent from them on XX/XX/XXXX. Here lies the inconsistency. Credit acceptance sends the letter on XX/XX/XXXX and the coupon book that I have in my possession states that if a payment is received after XX/XX/XXXX that I will be assessed a late fee which implies a grace period. On XX/XX/XXXX, I paid my car note in the amount of {$330.00}. I have advised Credit Acceptance continually of my intent to pay and I have been a loyal paying customer since XX/XX/XXXX. I have requested a copy of my late fees, which I am not in agreement with, from Credit Acceptance which I have never received. I believe Credit Acceptance is harrassing me in retailiation of my first complaint to Consumer Financial Protection Bureau Agency. There is not reason for them to have the intent to repossess my car when my track record shows my history of paying them. The past due amount stated on the notice is {$370.00} which includes my monthly payment of {$330.00} which was paid on XX/XX/XXXX and {$49.00} in late fees which I requested documentation for and never received but paid on XXXX. Please stop the harrassing behavior. Companies do not send letters of intent to repossess a car that payment is not 30 days late unless the intent is to harrass. Since the history of my loan with Credit Acceptance my credit report shows XXXX for no late payments which they indicated so why would they want to repossess my car. CFPB, I need your help to stop this harrassment.. ( 1368766)

 

Submitted on 5/12/15 by a consumer in DE

 


Company:  Credit Acceptance Corporation 

Nature of Complaint: Vehicle loan; Managing the loan or lease 

Result: Company chooses not to provide a public response

Response from Company: Closed with explanation

Complaint:  OK back in XXXX XXXX i purchased a XXXX XXXX from Credit Acceptance for the amount of XXXX. Well now on XXXX XXXX they are trying to say i owe them still XXXX and here the problem they sent me a payment history sheet and i have added up all my payments and that has came out to be XXXX which that is XXXX more then what i was suppose to. Which i feel the XXXX is coming from the late payments they have added on which they were XXXX of those which that came out to be XXXX. Which they were XXXX of the late payments which they are XXXX a late fee. I have brought this to XXXX attention from Credit Acceptance again and she acted like it wasnt a problem.. ( 1324392)

 

Submitted on 4/10/15 by a consumer in OH

 


Company:  Credit Acceptance Corporation 

Nature of Complaint: Vehicle loan; Managing the loan or lease 

Result: Company chooses not to provide a public response

Response from Company: Closed with explanation

Complaint:  Credit acceptance refuses to remove the inaccurate account from my credit that they are reporting. This account has been paid and resolved. The remarks reporting are erroneous and devastating to my credit worthiness.. ( 1318573)

 

Submitted on 4/7/15 by a consumer in CA