Company: CarMax, Inc.


Company:  CarMax, Inc. 

Nature of Complaint: Vehicle loan; Problems when you are unable to pay 

Result: 

Response from Company: Closed with explanation

Complaint:  I was not informed in writing regarding a possible charge off for bad debt nor given the chance to rectify the situation which I could have done. I have been paying on the car loan for four months not knowing it had been charged off. When I attempted to contact the company for past due amount and payoff quote I was denied the information. I was also harassed and threatened by a collection agency and she did n’t provide me with a name of the agency or information on her call until she started calling around to people I know, which I am not sure how she got those numbers. I attempted to come to an arrangement with her but she threatened me and told me that she does n’t have any information for me. I also filed a detailed report with the XXXX and with the FTC.. ( 1326177)

 

Submitted on 4/14/15 by a consumer in TX

 


Company:  CarMax, Inc. 

Nature of Complaint: Vehicle lease; Problems when you are unable to pay 

Result: 

Response from Company: Closed with explanation

Complaint:  I purschased a car from Carmax back in 2013 and have not even had the vehicle over 24 months and the transmissioon has been replaced twice by XXXX which carmax is contracted with and transmission was replaced again 3 months later and i ‘m still having technical difficulties with the vehicle the transmission still signaling transmission hot idle engine, however I believe Carmax may have sold me a bad vehicle when i purschased the vehicle it had about XXXX miles and now well under XXXX again the vehicle should not have given me major problem in so little time, i believe i was leased a bad vehicle and would like a replacement car or refunded some of my money back for dealing with the issue and i do n’t want to move forward with the same problem after it reached the maxium mileage and not covered under warranty.. ( 1312353)

 

Submitted on 4/2/15 by a consumer in TX