Company: Byrider Franchising, LLC


Company:  Byrider Franchising, LLC 

Nature of Complaint: Vehicle loan; Problems when you are unable to pay 

Result: Company believes it acted appropriately as authorized by contract or law

Response from Company: Closed with explanation

Complaint:  Vehicle was totaled in an accident on XXXX XXXX and CNAC has been calling since anywhere from XXXX-XXXX times a day. Today we ‘ve had XXXX calls wanting the remaining balance of loan after they received the insurance check. They are even trying to get us to buy another vehicle through XXXX Byrider to cover remaining balance plus the new vehicle price which there is definitely no way we can afford that with monthly income from social security XXXX. They are now threatening to take us to court.. ( 1407018)

 

Submitted on 6/9/15 by a consumer in OH

 


Company:  Byrider Franchising, LLC 

Nature of Complaint: Vehicle loan; Problems when you are unable to pay 

Result: Company believes complaint represents an opportunity for improvement to better serve consumers

Response from Company: Closed with explanation

Complaint:  I financed a car for over XXXX dollars, I became XXXX when I only owed {$2400.00}. Car appectance now company XXXX CNAC XXXX informed me after they reposed the car, they then sold the car and I now owed the balance after the sale. Which at that time was stated {$1800.00} some odd dollars. They in turned reported to all three credit bureaus an incorrect amount due balance is still {$2400.00}.. ( 1400317)

 

Submitted on 6/3/15 by a consumer in WI

 


Company:  Byrider Franchising, LLC 

Nature of Complaint: Vehicle loan; Problems when you are unable to pay 

Result: Company believes it acted appropriately as authorized by contract or law

Response from Company: Closed with explanation

Complaint:  Hello, I started a new job and told a rep this weeks ago and emailed the rep a few days ago also. I get XXXX calls a day then they email even after leaving a message or calling me to call them. I stopped calling them back now because I have asked for them to call me XXXX time a day after XXXX and also not to ever email me again and it has n’t stopped. then a rep XXXX called me from her personal cell XXXX which is illegal! CNAC if you pull their phone records talk bad to me and I have paid perfect for 3 1/2 years! I want to sue this place for violating me and harassing me daily. please help shut this place down or make them learn to stop harassing consumers.. ( 1380684)

 

Submitted on 5/21/15 by a consumer in TN

 


Company:  Byrider Franchising, LLC 

Nature of Complaint: Vehicle loan; Shopping for a loan or lease 

Result: Company believes complaint represents an opportunity for improvement to better serve consumers

Response from Company: Closed with explanation

Complaint:  I needed to buy a car and went to JD Byrider in XXXX WV. They say they do not do a credit check and they do not base their decision on my credit but they did. I checked my credit report and they did an inquiry on my credit. The sign out front said no credit check. I did not get a loan through them but they are false advertising I feel.. ( 1364778)

 

Submitted on 5/8/15 by a consumer in WV

 


Company:  Byrider Franchising, LLC 

Nature of Complaint: Vehicle loan; Problems when you are unable to pay 

Result: Company believes complaint represents an opportunity for improvement to better serve consumers

Response from Company: Closed with explanation

Complaint:  XX/XX/2015- validation request was sent to CNACXX/XX/2015- XXXX validation request was sent to CNACXX/XX/2015- XXXX validation request was sent to CNACThere has been no response despite having sent the request to address on credit report and another address found on line.. ( 1344522)

 

Submitted on 4/28/15 by a consumer in TX