Company: BBVA Compass


Company:  BBVA Compass 

Nature of Complaint: Vehicle loan; Shopping for a loan or lease 

Result: 

Response from Company: Closed with explanation

Complaint:  Who and what is this company? It needs to be removed from my credit report! This is only XXXX out of about XXXX that should not be there!. ( 1371775)

 

Submitted on 5/13/15 by a consumer in AZ

 


Company:  BBVA Compass 

Nature of Complaint: Installment loan; Taking out the loan or lease 

Result: 

Response from Company: Closed with monetary relief

Complaint:  In early XXXX 2015, I entered Compass Bank to do business. The counter agent solicited business. I was redirected to XXXX XXXX, XXXX Representative. XXXX XXXX attempted to increase my home equity line of credit ( HELOC ). In doing so, she opened both a checking account and credit card account. I strongly protested to both immediately. She advised that the checking account was a requirement of all new ” HELOCs, which is what would occur if my limit is increased. I was not aware that the credit card account was not closed until I received a statement a few weeks later. In the meantime, I did not want to go through the changes the bank required to increase my HELOC. On XXXX XXXX, I advised XXXX XXXX I was no longer interested. At the same time, I instructed her to close the checking account ( and any other accounts ) opened in relation to this HELOC application. When I received statements, banking and credit, I realized that nothing had been done. I reached-out to XXXX XXXX on a couple of occasions with no luck. When I sent her an email inquiring about her availability to assist, she established contact. Unfortunately, she failed to follow through. She did not close either account and I have called customer service to do so. Today, a week later I find out that the checking account can not be closed via phone unless it is at a XXXX balance ( sounds crazy to me ). Last week, they told me that my balance would be returned less a service charge. I was unhappy to hear that I have to pay to close an account I never wanted. When I was advised that I HAD to open a checking account, the minimum amount required to open was {$25.00}. I have already lost {$3.00} due to the monthly service charge. We are over 60 days and I can not get this checking account closed, just confirmed credit card account closed XXXX XXXX per my request yet I can not get this checking account closed. I have spent a considerable amount of time with Compass Bank. This reminds me of a time, not long ago, when you entered a mobile phone company ‘s establishment to browse and would leave to realize later that your mobile provider had been changed. The term used then was slamming. ” Even electric companies practice slamming. I feel like I have been slammed by Compass.. ( 1322143)

 

Submitted on 4/10/15 by a consumer in TX