Company: Bank of America


Company:  Bank of America 

Nature of Complaint: Vehicle loan; Managing the loan or lease 

Result: Company chooses not to provide a public response

Response from Company: Closed with explanation

Complaint:  Vehicle loan with B of A was paid off in XXXX 2013, but there were late charges that had accrued on the loan. These late charges were disputed with B of A, but it took several months to actually get a response. Eventually the late charges were paid off. However, Bank of America continues to report the ENTIRE loan as a charge off and has not updated the account as paid. I want the account either reported as paid in full or, at the least, a notation put on the account that only the late charges were a charge off, but that the auto loan itself was paid as agreed.. ( 1423770)

 

Submitted on 6/16/15 by a consumer in MS

 


Company:  Bank of America 

Nature of Complaint: Vehicle loan; Managing the loan or lease 

Result: Company chooses not to provide a public response

Response from Company: Closed with explanation

Complaint:  Vehicle loan with B of A was paid in full in XXXX 2013, but there were late charges that had accrued over the life of the loan. I disputed these charges and it took several months before B of A finally responded. My parents paid the late charges on the loan in full thereafter. However, B of A is still reporting the ENTIRE loan as a charge off on my credit reports, not just the late charges, and is not showing it as paid as agreed.. ( 1423786)

 

Submitted on 6/16/15 by a consumer in CA

 


Company:  Bank of America 

Nature of Complaint: Installment loan; Managing the loan or lease 

Result: Company chooses not to provide a public response

Response from Company: Closed with explanation

Complaint:  We had a Bank of America home equity loan protection plan, that they cancelled without offering anything to fall back on. How can the bank we have our mortgage and home equity loan through, just cancel it without helping the customer ‘s find another protection plan, or other alternative. Thank you.. ( 1399811)

 

Submitted on 6/2/15 by a consumer in PA

 


Company:  Bank of America 

Nature of Complaint: Installment loan; Taking out the loan or lease 

Result: 

Response from Company: Closed with explanation

Complaint:  I APPLIED MY CREDIT CARD WITH BANK OF AMERICA ON XX/XX/2015.ON LINE. I WAS INFORMED ON XXXX XX/XX/2015 THAT MY CREDIT CARD WAS APPROVED BY THIS BANK. I ALSO GOT A LETTER, DATED XX/XX/2015 STATING THAT CREDIT CARD WAS APPROVED. I FILE A COMPLAINT ABOUT SAME ISSUE EARLIER WITH CFPB. SO FAR. I DID NOT RECEIVED MY CREDIT CARD TILL XXXX XX/XX/2015. XXXX XXXX ( TEL # XXXX, X XXXX ) CALLED ME & INFORMED ME THAT CREDIT CARD WAS MAILED ON XXXX XX/XX/2015, BUT SHE WAS TELLING ME LIE. I CALLED XXXX XXXX COUPLE OF TIME, SHE NEVER EVER COME ON PHONE & NEVER EVER RETURN MY CALL. IT SEEMS THAT BANK OF AMERICA HAS A VERY POOR CUSTOMER SERVICE & HAVE NO RESPECT FOR ME AT ALL. IT HAS BEEN MORE THAN XXXX MONTH WHEN I APPLY FOR CREDIT CARD, BUT I DO NOT HAVE IT TILL TODAY. PLEASE HELP ME TO RESOLVED THIS ISSUE AS SOON AS POSSIBLE.. ( 1357441)

 

Submitted on 5/5/15 by a consumer in GA

 


Company:  Bank of America 

Nature of Complaint: Installment loan; Managing the loan or lease 

Result: 

Response from Company: Closed with explanation

Complaint:  Bank of America provided checks with my Equity Line of Credit. The XXXX check ( # XXXX ) was deposited into the payee ‘s Bank of America account. The XXXX check ( # XXXX ), made out to the same payee, was rejected by a branch of Bank of America ; the reason, REASON-S ”. My primary concern was to have my rejected check ( # XXXX ) stopped permanently since the payee refused to return it to me, but according to a number of representatives with whom I spoke, the stop ” can only be executed for 6 months at a time and then must be renewed. Since my Line of Credit expires in 2019, I will have to reinstitute the stop ” XXXX more time during the life of my loan. As you will see in the attached letter to an executive officer of Bank of America, the details are quite clearly stated, but this executive elected to pass it on to someone who never read all my documents and was attempting to simply get me out of the way. I ‘m sure the bank has it in their power to clear up this problem, especially since it was their organization that submitted to me checks to use, without restrictions. If additional documentation is required, I will be happy to submit all that I have.. ( 1350841)

 

Submitted on 5/1/15 by a consumer in PA